Frequently Asked Questions About RV Rentals
Q. What are the driver requirements?
The primary renter must be at least 25-years old, have a valid driver's license and no major violations on their driving record. Additional drivers must be at least 25-years old, and present their valid driver's license in person at the time of unit pick-up.
Q. What are your Rental Center office hours?
You may check availability and reserve an RV by phone or in person, Monday through Friday, 8am to 5pm or Saturday, 8am to noon.
Q. How do I pay for the rental?
All payments must be using a valid major credit card that's presented in person and imprinted with the name that matches the driver's license and listed on the contract as the primary renter or additional authorized driver. Payment by check is not accepted. This payment policy is strict with no exceptions.
Q. Where can I drive the units?
You can drive anywhere in the Continental US.
Q. How will I know how to operate all the appliances and electronics that an RV comes with?
A thorough walkthrough is provided upon checkout. Expect to spend approximately 45 mins for this walkthrough.
Q. Is a down payment or security deposit required?
Reservations require a non-refundable credit card payment of $500, which is deducted from the final rental charges.
Q. Do I provide my own insurance?
Yes, Renters must provide proof of insurance through their own auto/personal carrier.
Q. What cleaning options do I have when I return the RV?
The vehicle is expected to be returned "broom swept" clean and the black and grey water tanks emptied. If you prefer, we'll dump the tanks for you for a $50 fee.
Q. Can I smoke in the RV?
NO! SMOKING IS ABSOLUTELY PROHIBITED.
Q. Can we use the roof to transport luggage or to get a better view?
Ladders on rental units are for use by Stony RV technicians only. Customers are not allowed on roofs and will be held responsible for any roof or awning damage.
Q. What happens if I receive a traffic ticket or parking citation?
Customers are responsible for reporting and payment of all parking and traffic violations at rental termination. Non-reporting of parking and traffic violations breaches the Rental Contract.
Q. What constitutes a "Rental Day"?
Similar to a hotel, the Rental Day is based on the number of nights the vehicle is out.
Q. What is the rental unit return policy?
Rental units must be returned between 10:00am and 3:00pm on the scheduled return date. Keep in mind other renters may be waiting for the return of your Coach and returns after 3pm are subject to a late fee of $25.00 per hour. Additional days may be leased but only with prior approval. There are no refunds or credits for early returns.
Q. Besides the rental cost, what other charges will I incur?
The unit must be returned in the same condition as when it was received (excluding normal wear) or up to $250 can be charged for cleaning. Damages or loss of equipment will be billed at repair or replacement costs. Holding tanks must be emptied or be subject to a $50 dump charge. Insurance costs are also an additional charge. All fees are subject to a State tax at 6.5%.